Last Updated: November 10, 2024

At Dream Glance, we aim to provide our customers with high-quality products and excellent service. However, we understand that sometimes things don’t go as planned. This Refund and Return Policy explains the terms for returns, exchanges, and refunds for purchases made through our website.

1. Return Eligibility

To be eligible for a return, please ensure:

• The item is unused, in its original condition, and in its original packaging.
• You request a return within 14 days of receiving the product.
• Certain items (e.g., perishable goods, custom-made products, or items marked as non-returnable) are exempt from returns.

2. How to Request a Return

1. Contact Us: Email us at dreamglance786@gmail.com or use our contact form to initiate a return. Provide your order number, the reason for the return, and any supporting photos if applicable.
2. Approval: Once your return is approved, we will provide detailed instructions, including the return shipping address.
3. Shipping the Item: Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival.

3. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 10 business days to your original payment method.
• Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at dreamglance786@gmail.com.

5. Non-Returnable Items

The following items are not eligible for returns or refunds:

• Perishable goods (e.g., food or flowers)
• Digital products (e.g., eBooks or downloadable content)
• Personalized or custom-made items
• Gift cards

6. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of delivery. Include photos and a description of the issue, and we will work to resolve it through a replacement or refund.

7. Late or Missing Refunds

If you haven’t received a refund after the processing timeframe:

1. Check with your bank or credit card provider, as processing times may vary.
2. If you’ve done this and still haven’t received your refund, contact us at dreamglance786@gmail.com for assistance.

8. Cancellation Policy

Orders can be canceled within [Insert Number] hours of placement for a full refund. Once the order has been processed or shipped, it cannot be canceled.

9. Contact Us

For any questions about this Refund and Return Policy, please reach out to us:

Dream Glance
Email: dreamglance786@gmail.com
WhatsApp: +92 304 771 4094 

We appreciate your understanding and look forward to providing you with the best possible shopping experience!